Privacy Policy
Last updated: October 2026
This policy applies to the VPNKC marketing website, user panel, and subscription services. It explains what information is used to provide services, process orders, and maintain the website. Destination websites accessed across borders and third-party payment services have their own policies; this policy does not replace them.
Account Information and Collection Purposes
VPNKC requires no email address; an account can be created with a username and password. Account information is used to identify accounts, verify logins, link subscription benefits, and handle support requests. An email address is not required to create an account. If users voluntarily provide an email address or other information during support correspondence, it is used only to handle that request and is not an additional condition for creating an account.
Order records include the selected plan, amount, payment status, transaction reference, and refund processing records. They are used to activate services, verify payments, and resolve billing disputes. Support tickets retain descriptions and attachments submitted by users. Before submitting a screenshot, please hide passwords, subscription credentials, and personal information unrelated to the issue.
No-Logs Policy and Connection Data
VPNKC follows a no-logs policy: it does not record which websites users visit, save browsing content, destination URLs, or browsing history, or create connection log records that could be used to reconstruct an individual's browsing activity. Account and order records are not used to reconstruct user activity.
During a connection, the system must process the current session state and total traffic to transfer data and calculate usage. Temporary connection status supports the session and is released when the session ends; it is not retained as historical connection logs. Total traffic is used to display plan usage and verify benefits and does not include a list of websites visited. Troubleshooting information voluntarily submitted by users is treated as support ticket data and retained according to support record rules.
Usage Statistics and Local Storage
Website usage statistics help us understand page visits, referral sources, device categories, and entry-point clicks, so we can fix broken links and improve page interactions. Statistics are limited to pages on this website. They are not used to collect destination websites or content accessed through network acceleration routes, and should not include passwords, subscription credentials, or support ticket contents.
Cookies and local storage are used to maintain essential website state. Local storage in the user panel may save login credentials, and the website may also save settings such as language preferences. Users can clear this information by logging out and changing browser settings; afterward, they may need to log in again or select their preferences. On shared devices, users should log out and clear their login state when finished.
Third-Party Payments and Information Sharing
VPNKC supports Alipay, WeChat Pay, and USDT. Payment authorization, transfers, and payment account information are handled by the relevant third-party payment services. Users should also review those services' privacy policies. VPNKC uses payment results and necessary transaction references to confirm orders and does not ask users to submit payment account passwords in support tickets.
Account information is not sold or rented. Information is shared only as necessary to fulfill orders, handle user requests, or respond to valid legal requirements. Third-party payment processing does not change this policy's no-logs position or mean that payment services can access records of websites users visit through the service.
Data Retention and Deletion Requests
Account information is retained while the account remains active and for as long as needed to provide subscription services. Order and refund records are retained for as long as needed for reconciliation, dispute handling, and applicable legal obligations. Support ticket data is retained while resolving issues and for any necessary review. Usage statistics are retained only as needed for analysis, then deleted or de-identified. They are not kept long-term for unrelated purposes.
Users can log in to the panel and submit a request to access, correct, or delete account information through Support Tickets. Account ownership must be verified before processing. Open orders, disputes, or legal retention obligations may affect the scope of deletion; the outcome should explain what information is retained and why. Clearing browser storage does not delete a server-side account.
Policy Updates and Privacy Requests
Policy changes will be published on this page, along with an updated month of last revision. Significant changes to information use, sharing, or user rights will be announced on the website or in the user panel. If a new purpose requires user authorization, that authorization will be obtained before the related processing begins.
If you have questions about this policy or need to make a privacy request, describe your request in a support ticket through the user panel. Service rules are available in the Terms of Service, and refund rules are available in the Refund Policy. Privacy requests do not require information unrelated to account verification or handling the request.